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We’re here for you

You have a right to feel safe. If you’re not, you are within your rights to reach out for support. Here are a collection of third party support services that can help you.

Call the emergency services on 000

If your life or someone else’s is in immediate danger, call the emergency services for support.

Mental Health

Beyond Blue

Beyond Blue is an Australian independent non-profit organisation working to address issues associated with depression, suicide, anxiety disorders and other related mental illnesses.

Chat Online1300 22 4636

Suicide Call Back Service

Suicide Call Back Service is a nationwide service providing 24/7 telephone and online counselling to people affected by suicide.

Visit Suicide Call Back Service website 1300 659 467

Lifeline

Lifeline is a non-profit organisation that provides free, 24-hour telephone crisis support service in Australia.

Chat online13 11 14

MensLine

MensLine Australia is a telephone and online counselling service offering support for men.

Chat online1300 78 99 78

Families and Children

Child Protection

You should make a report to Child Protection if you have formed a reasonable belief that a child has suffered or is likely to suffer significant harm as a result of abuse or neglect and their parent has not or is unlikely to protect them from harm of that type.

13 12 78

Parentline

Parentline is a statewide telephone counselling and support service for all Victorian parents and carers of children from 0-18 years.
Experienced social workers, psychologists and family therapists can give you counselling and information around a wide range of parenting issues.

Parentline13 22 89

Kids Help Line

Kids Helpline is a service for young people to call anytime, for any reason.

Parentline1800 55 1800

Women's Crisis Line

DVConnect’s Womensline is a free helpline for women and their children in Queensland who are experiencing domestic and family violence.

1800 811 811

WA Women's Domestic Violence 24h Helpline

A list of crisis support helplines for those experiencing family and domestic violence.

1800 007 339

LGBTIAQ+ Support Services

QLife

QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.

Chat online 1800 184 527

Family Violence & Sexual Assault Support Services

1800RESPECT

1800RESPECT is a national domestic, family and sexual violence counselling, information and support service.

1800RESPECT1800 737 732

Our services

We work with children, adolescents and adults who are experiencing or have experienced difficult life circumstances, providing:

  • Individual, therapeutic and group-based support
  • Linkages to other services including disability, mental health, family violence support, adult health, child health, housing, Centrelink and the Department of Education and Training

How does Family Services work?

When you're referred to our Family Services team, a dedicated caseworker will meet with you regularly — in your home, at our Heidelberg or Thomastown centres, or at another agreed location.

Together, you'll identify your family's needs and set clear goals that are reviewed regularly to keep things on track. Where needed, we'll coordinate with other services you're already connected to.

We also run groups throughout the year for children and parents/caregivers.

Please note: Kids First Family Services does not provide supervised contact or Children's Contact Services. 

Interested in finding out more?

The Orange Door takes all Integrated Family Services enquiries for this region. Please contact The Orange Door using the number below and let them know Kids First is your preferred Family Service. Alternatively, if you'd like to discuss your needs with us, please fill in the form below and a member of our Intake and Engagement team will be in touch.

Please note: This program is available in VIC ONLY. If you are located outside of VIC, please enquire with your state-based service provider. Thank you.

[email protected]1800 319 355
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Kids First Australia is a child safe organisation and is committed to maintaining a safe environment for children and young people. Child Safety is everyone’s responsibility.

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