We value your feedback
We welcome feedback of any nature regarding our services, programs, procedures or policies.
This may be in the form of a compliment or a complaint, or a suggestion for ways we can do better. Continuous improvement is central to being an exceptional service provider, so we sincerely appreciate whenever people take the time to get in touch with us.
How to provide feedback
There are many ways that you can provide us with feedback. This includes:
• For current clients - passing on any feedback to your key worker at Kids First
• Contacting Kids First on 03 9450 0900 or
• Completing the form below
Any complaint or other feedback is handled sensitively and with respect. We will do our best to address and resolve concerns that are raised. We also like to recognise our team for their work so will pass on compliments that come their way.
We understand that there may be times when you may wish to take a complaint to an independent body. It is your right to seek independent advice and support. The Department of Families, Fairness and Housing provides contacts for independent advocacy bodies that you may wish to contact: www.dhhs.vic.gov.au/making-complaint