Dialog Box


Family Services Programs

Kids First's dedicated Family Services team provides a range of free, community-based programs for families who are experiencing challenges. Please note our services are for families located in Melbourne's north east in these local government areas:  Banyule, Darebin, Nillumbik, Whittlesea and Yarra. For a list of contacts outside of our area, please see the Department of Health and Human Services directory.

Family Services can offer:

  • Counselling and support to assist in resolving family problems
  • Social support for parents and children
  • Supported Playgroups to foster and promote positive parent-child interaction, and improve parent/caregiver play skills and connection with their children
  • Information and advice about child development and links to children’s services including kindergartens, child care and playgroups
  • Individual and group-based support, education and skills development to help parents and carers raise happy, healthy kids
  • Assistance for parents getting help from other services such as housing, Centrelink, disability services, adult health services and child health services
  • Support and assistance to families to address the causes and harms of child abuse/neglect
  • Information and links to other community groups and services as needed.  Appointments can be in your own home, our offices at Heidelberg or Thomastown, or another agreed place.
  • Our qualified and experienced staff work with families to identify their needs and develop goals to address those needs.

To find out how you can get a referral into one of these groups or for further information on other ways Family Services can help you please contact us on 9450 0900 or [email protected].