Dialog Box

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Kids First's Response to COVID-19

Recent months have been difficult for the world and our thoughts are with everyone impacted by the Covid-19 crisis.

We are navigating a new normal and working as a team to adapt to each challenge as it comes. What is constant for Kids First during this time, is maintaining client and staff health and safety as our number one priority.

We continue to engage with our clients by phone and video calls. While this sort of change is not without teething problems, the adaptability of the children, parents, caregivers, young people and families we work with has been very encouraging. One of our practitioners described a first video call with a young client and her mother. Joining the video call from her home, the young client enjoyed the opportunity to show her toys and share her interests around the house, and this experience built an instant rapport between the two in a way that is not always possible for an initial face-to-face meeting.

We always appreciate donations to Kids First from kind individuals. At this time, and with much hardship in the community, it is particularly heart-warming and received with our immense gratitude. Our Marketing & Fundraising team has taken several calls from people who felt compelled to make a donation, as they realise their contribution can mean so much when other families are hurting. 

 On behalf of all of Kids First Australia, we thank you.




Intake

Our Intake team has received very positive feedback and gratitude from families that we have adapted quickly and continued our services remotely.


Referrals

There is a cohort of clients who have paused referrals during this time. Anecdotally, this appears to be single parents of multiple children at home with limited respite. 


Stress points for families

Major stress points for families are escalated by isolation requirements, loss of income or employment, and being responsible for educating children at home. We are scaling up our responses and outreach calls as much as possible.