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Op Shop Refund Policy

You are entitled to a refund or exchange or credit if the products you’ve bought are:


Significantly different to those shown or described to you

Not doing what they’re supposed to do

When you buy, you should choose carefully. You don’t automatically get a refund for simply changing your mind, unless this was a condition of the sale or part of our advertised policy.

Please keep your receipt as proof of purchase

Retail Support Office
273 Settlement Road, Thomastown VIC 3074
03 9450 0900